Here is a list of the most frequently asked questions.

  • The cartridge for your copier lost some powder in its packaging. +
  • The copier makes noise when a cartridge is installed. +
  • Autonomy, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
  • The powder does not set properly on my printed labels with my copier machine. +
  • The inkjet cartridge does not have the same shape as the original one. +
  • Your cartridge is losing ink. +
  • Ink does not appear or is missing on prints after cartridge replacement. +
  • Yield, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
  • I receive the following message on the printer screen: "E,1,6 There is no more ink. » +
  • The copier asks you to replace the consumable even though you have just installed a new one. +
  • The Laser cartridge does not have the same shape as the original cartridge and does not fit in the printer? +
  • A "Consumable memory error" message is displayed when I install a new cartridge in my HP Laser printer. Is this normal? +
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