Here is a list of the most frequently asked questions.

  • Do I risk damaging my franking machine if I use a cartridge other than the manufacturer's? +
  • Your impression is not satisfactory (lines, marks, …) with your franking machine. What should I do? +
  • Your franking machine reports a detection problem when you have just installed a new cartridge. +
  • My printer shows a similar error message "cartridge rejected, corrupted or cloned" +
  • The HP printer rejects the new cartridge with a message "…cartridge blocked by firmware because it contains a non-HP chip". +
  • The printings pages are full black. What is going wrong ? +
  • My cartridge for franking machine NEOPOST has an expiry date indicated on the packaging. +
  • The cartridge for my franking machine does not have the same shape as the original one. Is this normal? +
  • my Samsung cartridge is not recognized after installation. +
  • Error message: ''it seems you are using a non authentic ink supply system'' +
  • A question mark is visible on the printer screen on each cartridge gauge. +
  • My HP364XL black photo cartridge won't fit in my B210A printer. +
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