Here is a list of the most frequently asked questions.
- Do I risk damaging my franking machine if I use a cartridge other than the manufacturer's? +
- Your impression is not satisfactory (lines, marks, …) with your franking machine. What should I do? +
- Your franking machine reports a detection problem when you have just installed a new cartridge. +
- My printer shows a similar error message "cartridge rejected, corrupted or cloned" +
- The HP printer rejects the new cartridge with a message "…cartridge blocked by firmware because it contains a non-HP chip". +
- The printings pages are full black. What is going wrong ? +
- My cartridge for franking machine NEOPOST has an expiry date indicated on the packaging. +
- The cartridge for my franking machine does not have the same shape as the original one. Is this normal? +
- my Samsung cartridge is not recognized after installation. +
- Error message: ''it seems you are using a non authentic ink supply system'' +
- My cartridge gives error message ''42.xxx'', ''32.40x'', ''31.40x'' or ''88.xxx'' +
- A question mark is visible on the printer screen on each cartridge gauge. +