Here is a list of the most frequently asked questions.
- The message "used or counterfeit cartridge" appears when the cartridge is installed in the printer. +
- Your wide-format printer reports a detection problem when you have just installed a new cartridge. +
- A "cartridge damaged or failed" or "from old generation" message appears when the cartridge is installed in your HP printer. +
- Your printing is not satisfactory (lines, marks, …) with your Large Format printer. What should you do? +
- Will I damage my inkjet printer if I use a cartridge other than the manufacturer's? +
- Your inkjet cartridge is losing ink. +
- Your copier cartridge is empty, what should you do with it? +
- Will I damage my Large Format printer if I use a non-manufacturer's cartridge? +
- Will I damage my laser printer if I use a cartridge other than the manufacturer's? +
- Your laser printer gives a message "Problem with part" with "memory error 10.0300, 10.0301, 10.0302 or 10.0303" message. +
- Your laser printer shows the message "used or counterfeit cartridge" and asks you to confirm the start of each print on the control panel. +
- My inkjet Canon Maxify printer is blocked and I want to replace a cartridge. +