Here is a list of the most frequently asked questions.
- Will I damage my laser printer if I use a cartridge other than the manufacturer's? +
- Your laser printer shows the message "used or counterfeit cartridge" and asks you to confirm the start of each print on the control panel. +
- Do I risk damaging my franking machine if I use a cartridge other than the manufacturer's? +
- Your impression is not satisfactory (lines, marks, …) with your franking machine. What should I do? +
- Your franking machine reports a detection problem when you have just installed a new cartridge. +
- My printer shows a similar error message "cartridge rejected, corrupted or cloned" +
- The HP printer rejects the new cartridge with a message "…cartridge blocked by firmware because it contains a non-HP chip". +
- Your laser printer gives a message "Problem with part" with "memory error 10.0300, 10.0301, 10.0302 or 10.0303" message. +
- The status monitor shows after installation that the cartridge has already been used or that the ink level is insufficient. +
- My black HP364XL cartridge won't fit in the printer. +
- My HP364XL black photo cartridge won't fit in my B210A printer. +
- I have a cartridge with ink level management. What does this mean? +